The following Terms of Service ("TOS," "Terms" or "Agreement") govern your use of the services of 10PB powered by NetForChoice and its affiliates and our website(s) including NetForChoice.
10PB, powered by NetForChoice (“10PB”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://10pb.com/, contact our team, create an account, purchase our services, or use our cloud storage and related data management solutions.
Our services may include S3-compatible object storage, cloud storage, backup and recovery, data archiving, file storage, and related storage management services.
This Policy should be read together with our Terms of Service, Acceptable Use Policy, Service Level Agreement, and any applicable Data Processing Agreement.
This Privacy Policy applies to personal information processed in connection with our website, sales and enquiry forms, customer accounts, support communications, and services.
Where we process personal data on behalf of a business customer as part of providing cloud storage or related services, our processing may also be governed by the applicable customer agreement and Data Processing Agreement.
This Policy does not replace the privacy notices or policies of third-party websites, applications, payment providers, or other services that may be linked to or integrated with our services.
Depending on how you interact with us and which services you use, we may collect the following categories of information:
When you submit an enquiry, request a demonstration, register for an account, or communicate with us, we may collect information such as:
To provide and administer our services, we may process information associated with your account, such as account identifiers, subscription details, service configuration, authorised users, access permissions, billing records, and service usage information.
Payment information may be processed by our payment or billing providers where applicable. The information we receive depends on the payment method and the provider involved.
When you visit our website or use our services, we may collect technical information such as:
Our cloud storage services may process files, objects, backups, archives, metadata, and other information that customers or their authorised users upload, store, transfer, or manage through the services (“Customer Content”).
Customer Content may contain personal information belonging to the customer, its employees, clients, end users, or other individuals. Customers are responsible for ensuring that they have an appropriate legal basis and the necessary permissions to provide such information to our services.
Where we process Customer Content solely to provide services to a customer, we generally act according to the customer's documented instructions and the applicable agreement. The customer remains responsible for determining the purposes and legal basis of its processing where it acts as the controller.
Where reasonably necessary for account verification, fraud prevention, contractual requirements, or legal compliance, we may request identity or business verification information. Any such collection will depend on the service, transaction, and applicable requirements.
We may receive relevant information from authorised business partners, service providers, publicly available sources, or individuals acting on behalf of an organisation, where permitted by applicable law.
We may use personal information for purposes including:
We will use personal information only for purposes that are lawful and consistent with the context in which it was collected, subject to applicable legal requirements.
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the visitor experience.
Depending on the technologies enabled on our website, these may include:
You can manage cookies through your browser settings and, where available, our website's cookie preference controls. Disabling certain cookies may affect website functionality.
The specific cookies and tracking technologies used by 10PB should be described in accordance with the technologies actually deployed on the website.
We do not sell personal information to third parties for their own independent marketing purposes. We may disclose information in the following circumstances, subject to applicable law:
Where third parties process personal information on our behalf, we seek to ensure that appropriate contractual and security obligations apply, as required by law.
Because 10PB provides cloud storage and related services, customers may store or process information through our infrastructure. Our handling of this information depends on the service configuration, customer instructions, and applicable agreements.
We do not claim ownership of Customer Content merely because it is stored using our services. Any rights and responsibilities relating to Customer Content are governed by the applicable service agreement.
Customers who require specific data processing, confidentiality, retention, deletion, or international transfer commitments should review the applicable Data Processing Agreement and service documentation.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.
Depending on the service and configuration, security measures may include access controls, authentication mechanisms, encryption, infrastructure monitoring, security updates, and incident management procedures.
No website, network, or storage system can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security in every circumstance.
Customers are responsible for safeguarding their credentials, managing authorised users, configuring permissions appropriately, and notifying us promptly of suspected account compromise or security incidents.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, provide our services, maintain business and financial records, resolve disputes, enforce agreements, and meet applicable legal obligations.
Retention periods may vary according to the type of information, the nature of the service, account status, customer instructions, and legal requirements.
When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law and our retention procedures.
For Customer Content, deletion and return procedures may depend on the customer's instructions, service configuration, backup cycles, and the applicable agreement. Copies may remain in backups for a limited period or be retained where legally required.
Specific deletion timelines should be confirmed in the applicable service terms or Data Processing Agreement rather than assumed from this general Policy.
Depending on the services used, technical infrastructure, and service providers involved, personal information may be processed or accessed in locations other than the location from which it was collected.
Where personal information is transferred across borders, we will take steps required by applicable data protection laws, which may include implementing appropriate contractual safeguards or other lawful transfer mechanisms.
Customers with specific data residency or regional processing requirements should confirm the applicable storage locations and contractual commitments with 10PB before using the relevant service.
Depending on applicable law and the circumstances of the processing, you may have rights to:
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.
If we process your information on behalf of a business customer, you may need to direct your request to that customer, who is responsible for responding where it acts as the controller. We will provide assistance where required by our agreement and applicable law.
To exercise a privacy right or raise a concern, contact us using the details in the Contact Information section below.
We may use your contact information to respond to enquiries and provide service-related updates. Where permitted by applicable law, we may also send information about products, services, events, or offers that may be relevant to you.
You can opt out of promotional emails by using the unsubscribe option included in the message, where available, or by contacting us directly.
Opting out of marketing communications will not prevent us from sending necessary transactional, account-related, security, or legal notices.
Our website or services may contain links to third-party websites, applications, or services. These third parties may collect and process information under their own privacy policies.
We do not control the privacy practices of independent third parties. We encourage you to review their privacy notices before providing personal information or using their services.
Our services are intended primarily for business, enterprise, and other authorised users, and are not directed at children where applicable law restricts such use.
We do not knowingly collect children's personal information in circumstances where doing so is prohibited by law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
We handle personal information in accordance with applicable privacy and data protection requirements relevant to our operations and the services provided.
Depending on the circumstances, these requirements may include applicable Indian data protection and information technology laws, as well as other privacy laws that apply to particular customers or processing activities.
Where a specific law provides additional rights or requires additional safeguards, the applicable legal requirements will govern to the extent required.
We may update this Privacy Policy from time to time to reflect changes in our services, data practices, operational requirements, or legal obligations.
The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to remain informed about how we handle personal information.
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about the handling of personal information, please contact us:
Company: 10 PetaByte Solutions Pvt. Ltd.
Address: A-86, Block A, Sector 57, Noida, Uttar Pradesh – 201301, India
Email: inquiry@10pb.com
Phone: 0120-4578842 / +91 99583 19290
Website: https://10pb.com/
If applicable law requires a designated privacy contact, grievance officer, or data protection officer, the relevant name and contact details should be published here.
