Acceptable Use Policy

1. Purpose

This Acceptable Use Policy (“Policy” or “AUP”) governs the use of cloud storage, data backup, data archiving, data transfer, and related services provided by 10 PetaByte Solutions Pvt. Ltd. (“10PB,” “we,” “us,” or “our”).

This Policy is intended to protect our customers, infrastructure, networks, stored data, and services from unlawful, abusive, harmful, or unauthorized use.

By accessing or using 10PB services, you (“Customer,” “you,” or “your”) agree to comply with this Policy, our Terms of Service, and any applicable service agreement.

2. Scope

This Policy applies to all customers, users, administrators, employees, contractors, and other persons who access or use 10PB services or infrastructure through a customer account.

It applies to all content and activities associated with the services, including files, backups, archives, data transfers, APIs, credentials, applications, and connected systems.

Where a separately executed agreement imposes additional acceptable-use requirements, those requirements will also apply. If there is a conflict, the applicable agreement will govern to the extent specified in that agreement.

3. Lawful Use

You may use 10PB services only for lawful purposes and in compliance with applicable laws and regulations.

You must not use our services to:

• Commit, facilitate, or promote any unlawful activity.
• Store, distribute, transmit, or make available content that is illegal under applicable law.
• Violate another person's privacy, confidentiality, intellectual property, or other legal rights.
• Circumvent lawful restrictions or court orders.
• Facilitate fraud, identity theft, phishing, extortion, or other deceptive conduct.
• Use the services in a manner that could expose 10PB or other customers to legal, security, or operational risks.

You are responsible for ensuring that your use of the services is lawful in the jurisdictions applicable to you and your activities.

4. Prohibited Content

You must not store, transmit, share, distribute, or otherwise use 10PB services to host or handle content that:

• Is unlawful, fraudulent, or intended to facilitate criminal activity.
• Infringes copyrights, trademarks, patents, trade secrets, or other intellectual property rights.
• Contains malicious software, ransomware, viruses, spyware, or other harmful code intended for unauthorized or malicious use.
• Is intended to facilitate unauthorized access to systems, accounts, networks, or data.
• Violates applicable privacy, data-protection, confidentiality, or data-security laws.
• Constitutes unlawful harassment, exploitation, threats, or abuse.
• Is prohibited by applicable law or by a valid legal order.

Nothing in this section is intended to prohibit lawful content merely because it is controversial or unpopular.

5. Security and Unauthorized Access

You must not use 10PB services to compromise, disrupt, or gain unauthorized access to any system, network, account, or data.

Prohibited activities include:

• Attempting to access another customer's account, files, backups, or systems without authorization.
• Testing, scanning, or probing systems without the necessary permission.
• Circumventing authentication, access controls, quotas, or security mechanisms.
• Introducing malware, ransomware, destructive code, or other malicious payloads.
• Conducting denial-of-service attacks or activities intended to impair service availability.
• Using compromised accounts, stolen credentials, or unauthorized access tokens.
• Interfering with the security, integrity, or availability of 10PB infrastructure or third-party systems.

Authorized security testing may be conducted only with prior written permission from the relevant system owner and in accordance with any applicable testing conditions.

6. Spam, Abuse, and Fraud

You must not use 10PB services to support or facilitate:

• Spam, unsolicited bulk messaging, or abusive email campaigns.
• Phishing, impersonation, or deceptive communications.
• Payment fraud, credential theft, or financial scams.
• Distribution of malicious links or harmful files.
• Automated activity designed to harass, deceive, or exploit others.
• Activities that violate applicable anti-spam, consumer-protection, or cybercrime laws.

Storing legitimate business records, email archives, or backups that contain spam or malicious files incidentally does not, by itself, constitute a violation, provided the services are not being used to facilitate the prohibited activity.

7. Intellectual Property and Rights to Data

You must have the necessary rights, permissions, licenses, and lawful authority to upload, store, back up, transfer, or otherwise process any content through 10PB services.

You are responsible for ensuring that your use of stored content does not infringe the rights of any person or organization.

10PB does not claim ownership of Customer Content solely because it is stored or processed through our services. Any rights granted to 10PB to host, transmit, replicate, back up, or process Customer Content will be governed by the applicable Terms of Service or service agreement.

If we receive a credible intellectual-property complaint or legal notice, we may investigate and take proportionate action as permitted or required by applicable law and our contractual obligations.

8. Personal, Confidential, and Regulated Data

You are responsible for determining whether your data is appropriate for storage or processing through the services you have purchased.

You must:

• Have a lawful basis and any required authorization to process personal data.
• Provide appropriate notices and obtain any required consents from relevant individuals.
• Apply suitable access controls, encryption, retention rules, and other safeguards.
• Comply with applicable data-protection, confidentiality, and sector-specific requirements.
• Ensure that any required data-processing agreement is in place before using the services for relevant regulated or business processing.

You must not upload data that you are legally prohibited from storing or transferring through the service, or data for which the selected service does not meet applicable legal, regulatory, contractual, or security requirements.

Where required, the parties' data-protection responsibilities will be described in the applicable Data Processing Agreement (“DPA”).

9. Resource Use and Service Integrity

You must use 10PB services in accordance with your subscription, service plan, technical documentation, published limits, and applicable agreement.

You must not:

• Deliberately overload, disrupt, or degrade our systems.
• Circumvent storage, transfer, request-rate, or account limits.
• Use the services for cryptocurrency mining or unrelated high-resource computing where not expressly permitted by your service plan.
• Resell, sublicense, or provide third parties with access to the services unless authorized by your agreement.
• Conduct activities that unreasonably interfere with other customers' use of shared infrastructure.
• Exploit technical vulnerabilities or service configurations to obtain unauthorized benefits.

If your usage exceeds applicable limits or creates a material operational risk, we may contact you to address the issue and may apply reasonable technical restrictions consistent with your agreement.

10. Account and Credential Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials and access keys.
• Using strong authentication and enabling available security features where appropriate.
• Assigning access only to authorized users.
• Promptly revoking credentials that are no longer required or may have been compromised.
• Keeping your account, billing, and contact information accurate.
• Notifying 10PB promptly if you suspect unauthorized account access or misuse of your credentials.

You may be responsible for activities performed through your account to the extent provided by applicable law and your agreement. You should contact 10PB promptly if you believe your account has been compromised.

11. Backups, Retention, and Recovery

Unless expressly included in your service plan or a separate written agreement, 10PB services should not be assumed to provide guaranteed recovery from every form of data loss, corruption, accidental deletion, ransomware, or unauthorized activity.

You are responsible for configuring backup schedules, retention settings, access controls, and recovery procedures appropriate to your needs.

Where a service includes backup or recovery features, their operation and limitations will be governed by the applicable service documentation, Terms of Service, and Service Level Agreement (“SLA”).

You must not rely on a single copy of critical data unless that approach is appropriate for your business and risk requirements.

12. Reporting Violations

If you become aware of a suspected violation of this Policy, security incident, unauthorized access, or misuse of 10PB services, please notify us through our designated support or abuse-reporting channel.

Inquiry reporting email: inquiry@10pb.com

Support contact: +91 99583 19290

When reporting an issue, please provide sufficient information to help us investigate, such as relevant account details, timestamps, affected resources, and a description of the suspected activity. Do not send passwords, secret keys, or unnecessary personal data in a report.

13. Investigation and Enforcement

When we reasonably believe that this Policy has been violated, we may take proportionate action consistent with applicable law, our agreements, and the circumstances of the incident.

Depending on the nature and severity of the issue, actions may include:

• Requesting additional information or cooperation.
• Issuing a warning or requiring corrective action.
• Restricting affected features, accounts, API access, or network activity.
• Temporarily suspending access where necessary to protect services, customers, or third parties.
• Removing or disabling access to content where legally required or otherwise permitted under the applicable agreement.
• Preserving relevant records where legally permitted or required.
• Terminating services in accordance with the applicable agreement.
• Reporting suspected unlawful activity to competent authorities where appropriate or legally required.

Where reasonably practicable and lawful, we will provide notice and an opportunity to address a violation before taking significant enforcement action. We may act without prior notice when necessary to respond to an imminent security threat, comply with law, prevent material harm, or protect the integrity of our services.

Any handling of Customer Content, account restrictions, or data preservation will be subject to applicable law, privacy commitments, and contractual obligations.

14. Appeals and Remediation

If you believe that enforcement action was taken in error, you may contact our support team through the designated contact channel.

Please include your account identifier, details of the action taken, and relevant supporting information. We will review the information and respond in accordance with our operational procedures and applicable legal obligations.

We may request corrective measures before restoring affected services.

15. Third-Party Services

Your use of third-party software, integrations, networks, or services connected to 10PB remains subject to the applicable third-party terms and policies.

You are responsible for ensuring that those integrations are properly authorized, configured, and secured. 10PB is not responsible for third-party services except to the extent provided by applicable law or an agreement with 10PB.

16. Changes to This Policy

We may update this Policy from time to time to reflect changes in our services, security practices, legal obligations, or operational requirements.

The revised version will be published on our website with an updated “Last Updated” date. Where required by law or contract, we will provide notice of material changes.

Your continued use of the services after an updated Policy takes effect constitutes acceptance only to the extent permitted by applicable law and your agreement. If you do not agree with a material change, you should stop using the affected services and follow the applicable termination process.

17. Contact Information

For questions about this Policy or to report suspected misuse, contact:

Please verify the company name, registered or applicable business address, and contact details before publication.